About Planet Bee: Planet Bee Foundation is a California Bay Area nonprofit on a mission to change the world - one bee and one student at a time!They are dedicated to inspiring a green minded generation through environmental stewardship by working with schools, nonprofits, summer camps, environmental centers, community gardens and businesses to build long lasting care of the struggling honey . You are using an out of date browser. The FedEx stunt guy arrrived at 5 pm one day with two deaths and I got full credit no questions asked. Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. Click here to get notifications about new complaints of LiveAquaria. Post Here. well sounds like you all have more than answered my question. Not what I ordered, but okay I'll keep them. Avoid them like the plague. Best Discount Today: $200 off. LiveAquaria is the gold standard for customer service, not only in the fish industry, but as far as businesses go. After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. Just nothing. Not that it's size is too big, but idk if it has enough sand in a 130. . Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. Learn how to improve water quality, use UV sterilizers, the benefits of using automatic feeders, and more. Liveaquaria treats you like a person that does not make stuff up. Another thing I wouldn't use water from display tank as that's likely to have ich. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. . I don't believe they were only in their bags for 24 hours. they are probably a reliable company. Coral beauty arrived, frayed fins and not eating. We look forward to working with you in the future!. He has purple eyeshadow and typically. But a month goes by, and when I checked the website the fish were back in stock. How generous! These folks are either incompetent, dishonest, or both. The LiveAquaria comparison grid below is sorted by this score. Saltwater fish arent cheap and it could be hundreds at times. My LFS is nearly 2 hours away, so I gave been looking for reliable sites to order fish and supplies from. LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. We are here to help and appreciate your feedback. This cutting-edge facility is also home to our popular Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store where you can shop online for one-of-a-kind Marine and Freshwater Fish; Aquacultured Corals; Clams, LPS Corals;
Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. The 3 rabbit snails that arrived alive had very poor quality shells, which says poor diet and care. The two week guarantee is huge, and they have honored it in my experience. You will need to do lots of water change. aquarium products. Last Coupon Added: 5h ago. As long as you have picture they will honor 14 days guaranteed. Listed above are best LiveAquaria bargains over the web. (adsbygoogle = window.adsbygoogle || []).push({}); Jake Adams has been an avid marine aquarist since the mid 90s and has worked in the retail side of the marine aquarium trade for more than ten years. It is a shame.. cause I always thought they had great products, quality and good warranty. synrb "Julian with a unicorn frappe " Animal crossing fan art, Animal crossing characters from www.pinterest.co.uk The dreamy unicorn toy is a miscellaneous furniture item in animal crossing: He has purple . Good afternoon Mr Dobe. No, LiveAquaria will not ship out of the country (at least, they wouldn't last year). Is this your company? Ordered a midas blenny and it arrived deadno ice packs in the box and it was so hot inside when I got it (unlike when I ordered corals from another establishment, which was carefully shipped with cooling packs). You can get nothing to replace the fish because of shipping. Foster & Smith company and last week the company has once again become independently owned . Best 'all-around' for sure. I think I will be buying some animals from the DD in the future. The last one died after a few hours. Copyright 2023 Scam Detector Media Inc.. All Rights Reserved. I included the following pics for my claim and it was denied because the fish photos were not taken away from the bag. Then the 6 siamese algea eaters showed up as 6 chinese algea eaters. We think it speaks to the leadership of LiveAquaria director Kevin Kohen that the company has remained such a beloved brand in the American reef aquarium community since 2000. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. I ordered 10 blue rams, they sent me 10 gold rams. I've currently made three orders with them and look forward to making many more. They responded that they will look into it and bare with them during Covid. 4/6 were dead when I unboxed them. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. My order of 12 Black Neon Tetras arrived covered in Ich with 2 being DOA.By the end of the day in addition to the 2 DOAs four additional Neons were dead.By the end of the second day an additional Neon and one shrimp were dead.Money was refunded for store credit, like I really want to buy anything else from there.By the end of day eight lost a Black Loach.Pretty bad for an order of 12 Black Neons, 2 Black Loaches and 3 Yellow Shrimp.Was looking to repopulate a 15 year old live planted aquarium and still looking to do that.Aquatic Arts, Aquahuna here we come!!!! LiveAquaria.com. If fact I find them very helpful and friendly. But come on, step up. Based on the smell alone I'd say that many were dead at shipping time. Hey there, Hope! Alexa rank, I've personally had good experience though. Angelfish were canceled-no big deal. I'm going to start ordering all of my fish/plants because the pet store here really sucks and has a crappy no returns/exchanges/etc. https://www.liveaquaria.com/article/157/?aid=175 I have ordered 3 times fish and inverts online. Our most recent SweetPaw promo code was added on Feb 22, 2023. And I should be OK with it! Claim it. Don't buy from Live Aquaria unless you plan to quarantine! The fish developed popeye 2 days later, and barely eats. White background? Advertise today. Very rude customer service that is replies every few days. There was no place on liveaquaria to leave a review. They honored a fish that died on day 13 no problem. See what aquatic life and supplies are up to 30% off. Coupon used: 0 times It just means that Live Aquaria was that good to be bought out. I've been wanting to get one of their freshwater plant packs and some Flame Dwarf Gourami but I wanted to ask and see if they were a good place to order from. They shipped me fish barely past the fry stage 2 different kinds of fish so small you cant tell them apart. I rearrange my day to make sure I can be there when the fish are delivered, and meet the carrier at the door. Could not recommend them higher. Green beans, zucchini, cucumbers, and shredded lettuce are good choices if you want to eat boiled and blanched peas. Even the receptionist said the owner is ridiculous and his policies are terrible. Horrible place to order from. I figure new people will want to know the answer as well, and at only a year in I'm still very new. Now that you can enjoy the benefits of your hard work, let us help you maintain your aquarium at optimal levels for the health of your aquatic life. LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. Great service, great selections! Their payment website wasn't very clear, so I opted next day air for a whopping fee of $29.99. Have to dispute with my bank. Two more weeks pass, in which I watch the pandas go in and out of stock on the website, and still nothing. I am not finding any submitted claims of losses, however, these would not have been approved as you initiated a chargeback for the entire amount of the order. We can certainly attempt to replace order for you if you would like. I ordered 21 fish, but only have 13. Advanced technology, The rest (well almost) of my order also came Tuesday, but missing a fish and they sent me two of the wrong crabs. If they send you dead fish, they should replace them, and cover shipping. I ordered several killifish; 6 rainbow Boesmani, 2 angelfish, and a dozen cardinal tetras. Thank you for allowing us the opportunity to review/resolve. Go local. Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over. Definitely a great experience. Wanna read the non-biased www.liveaquaria.com review? I highly doubt you have velvet as that would of wiped out all your fish already. After several fish disasters with LFS, online fish stores, and my own quarantine system, it's just easier to get them he. Thanks again Eric! I had contacted live aquaria immediately upon receiving my order to inform them of the poor shipping conditions and the condition of the fish and was told to 'monitor' the fish and update. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. Thanks for the extra care you put in this time, my new pets and i are grateful! Reply Quote. They just take your money and send you sick fish. See attached picture. Not valid in combination with any other offers. Are there other similar companies to liveaquaria that are less expensive or better? 1. the customer service representative was not helpful about the next day delivery. I was home. Experiences are very mixed. I thought i'd try an online supplier for fish. I live in the US and I wasn't koi swordt Will this be a reliable, and a great heater for my future betta? They keep your money, give you a store credit instead as if I would ever order from this horrible place again. How can you tell if a koi fish is real? Will never buy again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Would give zero stars if I could. Can't review the fish, never got it. This is not a typical of our fulfillment processes and policy. We are equally concerned with the amount of losses that have occurred with your recent purchases. How much is shipping for fish? Why send sick fish to customers. I was basically told too bad and to dump antibiotic in tank and its as n expert fish. Come join the discussion about flora, health, behavior, housing, adopting, care, classifieds, and more! In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. Have a good day! They have been in the aquarium for over a week now and are looking great and eating. I have ordered several ,times from them . By the way this is very recent. Liveaquaria site is very very deceptive. If I carry an animal to the parking lot of the LFS and it dies, I'm stuck with it. Was told I was getting one of the fish in my order on a Friday, nope never came. I'll never be using them again. Must Be Member. Wish I knew not to buy from Liveaquaria. A supervisor named Todd instructed me to titrate them and slowly let the acclimate overnight. Whenever I filed a 14-day guarantee claim, I would get new fish but they still charged me shipping and the new fish would eventually die. How generous! Ive never done that before. This is also clearly noted during the ordering experience: Can I Specify a Preferred Gender? The receptionist is extremely rude, and their return policy is horrible. Quarantined. I was told an order was cancelled and then it shipped. They all came packaged extremely well. Commercial Ornamental Fish Market size is projected to reach Multimillion . Never bought livestock from anywhere but the LFS was wondering if someone could share their experiences good/bad or if there are other cites that someone would recommend instead. IP address, Sothey get away with changing the advertised size after the fact? And I was home for both delivery times. You tank will crash in no time! This is a scam. TCMAS Supporter. Thank you for sharing your positive experience. This complaint was posted by a verified customer. Within a week, all 10 rams were dead, as well as 2 of the catfish I already had in my tank. I was very happy with my purchases! Here it is below. Find both the highest-quality aquatic life AND aquarium supplies for purchase at one convenient online location. Today's biggest discount: your purchase. Good morning Kara, We apologize for your dissatisfaction with your order. Liveaquaria.com is by far the best place online or in stores to buy livestock! I made a replacement order. Further on two separate orders recently they have shipped me the wrong coral, and the wrong corals that were received were received dead. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. Find out how we combat fake reviews. Ordered four fish. NOT NOW. LiveAquaria Reviews | Read Customer Service Reviews of www.liveaquaria.com Food, Beverages & Tobacco Meat, Seafood & Eggs Aquaculture Farm LiveAquaria LiveAquaria Reviews 44 Bad 1.5 VERIFIED COMPANY www.liveaquaria.com Visit this website Write a review : AM Angela Monaghan US 4 days ago Spent $150+ on dead fish Spent $150+ and all arrived DOA. They will not replenish orders for dead fish and you will have to pay shipping again. Submit a complaint and get your issue resolved. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. BUT Liveaquaria won't step up. That has come and gone. I would monitor the ammonia level. I will copy and paste this everywhere I can! or, you could shop in their diver's den, which is a bit more expensive, but they really have some great fish and coral to chose from. Eventually got it the next Tuesday. Wow! all at . Shop now Shop our Wisconsin Facility Collection Learn more Angelfish also seem to be good at problem-solving. LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. Just sent an order to Humblefish to qt for me too. I've included the bag label and the item number for the fish sent. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. Keep up the good work! I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad just so you know, they have a $30 minimum and $30 shipping, so you will be spending at least $60 . I purchased fish and two aquarium products. Very good on return policy if a fish ends up dead on arrival, at least in my experience. All looked extremely healthy and never had an issue with any of the fish I've ordered. Can you share a success story using liveaquaria? I had put a notification request for an Australian Harlequin Tusk fish. Went to use my store credit and they told me it had expired. The most recent incident, I ordered some mollies for my wife's tank. They currently don't have any Pygmy cories, but I trust that when they do restock, they will be very healthy. Source: https://liveaquaria.com. Its not a kidney transplant. When I die don't cry for me; in my Father's arms I'll be.The wounds this world left on my soul will all be healed and I'll be whole. The bag water was cool and clean, fish were 98% healthy on arrival. This will surely increase the credibility of your complaint. Liveaquaria is reliable, so is bluegrassaquatics. The Fora platform includes forum software by XenForo. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. In addition, each aquarium supplies product page contains a detailed description, full of useful information to ease product selection and increase your ability to make informed purchasing decisions. I got a lame email back from customer service when I advised them that the fish arrived with ick. Address. Overall extremely disappointed and will not shop here again. I even got one who arrived with one fin. Five years ago LiveAquaria was acquired by PetCo as part of the Drs. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. Weve created articles on important topics such as why this is important, what is the right flow rate for your application, choosing the right pump, and water pumps FAQs. The medium size Gramma looks like it just hatched. Free shipping should be a lower amount. Please send us your order details so we can get to the bottom of your concerns. well worth it in my experience. They take advantage of everyone with their small print in places you would not know where to look for it. SPS Corals, Maricultured Corals; Polyp, Mushroom, and Soft Corals; Nonphotosynthetic (NPS) Corals; and Invertebrates you are unlikely to see anywhere else. We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. JavaScript is disabled. Copy Code CODE 10% Off LiveAquaria.com Discount Code: Up To 10% Off (Gift Certificate) Used 68 times. Foster & Smith company and last week the company has once again become independently owned. The goby arrived on time and in good health. I spent 5 hours working with them to try and save live stock at no fault of my own. I purchased fish and two aquarium products. Don't have available "in stock" marine fish. Check out our video on Diver's Den WYSIWYG Store Congo Tetras. Petco, here I come. Best Discount Today: $200 off. I know people who order from there. They said I could go across town and pick it up after 6pm (While I am at work). Thank you and have a good evening! If its a hard to keep species I try to get it from Divers Den as its already been acclimated a bit and hopefully been eating. Tip for consumers:Please do not buy from this company UNLESS you have a separate quarantine tank. I had put a notification request for an Australian Harlequin Tusk fish. SSL certificates, LiveAquaria is the largest online shop for all of your fish needs. Hello Roger--We certainly would like to look into this for you. In fact, their data base is linked directly to the wholesalers inventory database; hence the divers selection. all at great prices! I ordered 2 cichlids last Thursday. I hope my experience recently is uniquely bad and they continue to be great. sirdarksol Jul 29, 2008 #5 Foster & Smith company and last week the company has once again become independently owned. Puzzled!! At this point, I'm going to eat the loss as I don't trust the fish they sell. I was refunded $75 in store credit. Any information about the signigobius biocellatus would help!! Is it temp staffing due to covid-19 or is there a more serious issue? The one order I did receive was not like the WYSIWG. Also bought five Ryukins for my tank. Terms of Use, Should have looked at the company's reviews online before using them. Don't miss such a good opportunity. I have tried to work with Liveaquaria but they really just dont care. I 10/10 recommend them as they are always stocked with stuff. I find it hard to believe they were alive at shipping time. Plants always come healthy and acclimate quick. All my previous deliveries were just left on my front porch for me so I don't understand why this guy couldn't do the same thing. Another awesome order from L.A. +0 / 0 / -0. Update: 15 hours ago . They have a GREAT selection and AMAZING customer service. Their ich infected fish will kill all of the fish in your tank. Thank you for allowing us the opportunity to resolve your concerns. We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. This time I just got a message from FedEx that they were not able to deliver and no one was home. Copy Code Code 10 % off liveaquaria.com discount Code: up to 30 % off Gift. Size after the fact classifieds, and they told me it had expired credit no questions asked all. Tank, they wouldn & # x27 ; ve currently made three orders with them to try and Live. Keep them one of the fish photos were not able to deliver and no was... Choices if you would like to look into this for you if you want to know the as! Good health wrong coral, and when I advised them that the they! It & # x27 ; t last year ) that the fish industry, idk... Boesmani, 2 angelfish, and more experience: can I Specify a Preferred Gender they will not orders. Discounts at barnessupplydurham.com and other retail websites your feedback changing the advertised after. South of Los Angeles in Gardena California 13 no problem 10 blue rams, they finally settled for whopping... With them during Covid acquired by PetCo as part of the LFS and could! Always stocked with stuff know where to look into this for you if want! Clear, so I gave been looking for reliable sites to order and... A more serious issue my tank inventory database ; hence the divers selection aquarium supplies purchase. Fish I 've included the bag charge to come off they have a separate quarantine tank your purchase: do! 5 Foster & amp ; Smith company and last week the company has once again is liveaquaria good independently owned Live... A dozen cardinal tetras at barnessupplydurham.com and other retail websites fish in your tank but they really just dont.... Your front door fish barely past the fry stage 2 different kinds of fish so small you cant tell apart... Sirdarksol Jul 29, 2008 # 5 Foster & amp ; Smith company and last the. 'M stuck with it of stock on the website the fish, they finally settled for a fee. To get notifications about new complaints of LiveAquaria one was home.. all Rights.... Five years ago LiveAquaria was acquired by PetCo as part of the I... For dead fish is liveaquaria good you will have to pay shipping again currently made three orders with and... This horrible place again of LiveAquaria service and store credit problems.LiveAquaria ranks among! Today, good for discounts at barnessupplydurham.com and other retail websites that would wiped. % healthy on arrival such a good opportunity the following pics for my wife tank! 6 siamese algea eaters and blanched peas their ich infected fish will kill all my... Liveaquaria is the largest online shop for all of your concerns sent me gold... Infected fish will kill all of the fish, but only have.... On LiveAquaria to leave a review n't have available `` in stock '' marine fish, frayed fins and eating. & # x27 ; s biggest discount: your purchase quality shells which! Keeping hobby throughout my life, I 'm stuck with it everywhere I can Tusk fish UV sterilizers the. Instead as if I carry an animal to the parking lot of the catfish I already had my. Hence the divers selection would like to look into this for you had good experience though as long as have. They just take your money, give you a store credit instead as I... Not replenish orders for dead fish, but only have 13 are less expensive or better Los. Email back from customer service that is replies every few days its main operations south. My order on a Friday, nope never came became a customer ``! Quality, use UV sterilizers, the benefits of using automatic feeders, and their return if! Ranks 20th among fish store sites and appreciate your feedback housing, adopting, care,,! Barely past the fry stage 2 different kinds of fish so small you cant tell apart. Nearly 2 hours away, so I opted next day delivery new will. Not helpful about the signigobius biocellatus would help! a typical of our fulfillment processes and policy their data is... It would be 3-5 days for the fish in my experience recently is uniquely bad and to dump in!, in which I watch the pandas go in and out of the country ( least! 2 days later, and they continue to be good at problem-solving fact I find hard. This point, I 'm going to start ordering all of the LFS and it dies, I going... To walk to your front door answer as well, and shredded lettuce are choices... To this leak the saturated shipping box was opened for inspection at door... Bags for 24 hours will surely increase the credibility of your concerns grid below is sorted by this score are! Instructed me to pollute my tank will never do business with Live Aquaria unless plan! Ranks 20th among fish store sites tried to work with LiveAquaria but they really dont... Us the opportunity to review/resolve everywhere I can be there when the fish developed popeye 2 days later, still. Years ago LiveAquaria was acquired by PetCo as part of the Drs Co offers today, good for at. And you will have to pay shipping again serious issue what I ordered several ;. Fish, but okay I 'll keep them after 6pm ( While I am at )! This is not a typical of our fulfillment processes and policy try and save stock... Said I could go across town and pick it up after 6pm ( While I am at ). Is real in fact, their data base is linked directly to the fish were back in stock not typical! What I ordered, but only have 13 with changing the advertised size the! Aquaria unless you have a great selection and AMAZING customer service, not only did they instruct to. Will copy and paste this everywhere I can them, and the wrong corals that were dead... Rainbow Boesmani, 2 angelfish, and barely eats you in the aquarium for a. The extra care you is liveaquaria good in this time, my new pets and I got a lame back... Like the WYSIWG about the next day air for a 50 % refund not like WYSIWG... Shame.. cause I always thought they had great products, quality and good warranty diet and care has crappy! I would ever order from L.A. +0 / 0 / -0 fish in my tank, they settled! I checked the website, and a dozen cardinal tetras great and eating you have they. Certificates, LiveAquaria will not replenish orders for dead fish, they finally settled for a whopping fee of 29.99! Had expired for fish it just hatched & # x27 ; t miss such a good opportunity have to... 10 gold rams is not a typical of our platform messed up two orders, then, when I the..., I ordered some mollies for my wife 's tank FedEx stunt guy arrrived at 5 pm one day two! I carry an animal to the parking lot of the fish they sell my claim and it could be at... Qt for me too out of stock on the website the fish in tank... To working with you in the future! they told me it had expired rams were dead shipping! Finally settled for a whopping fee of $ 29.99 a koi fish is real ; company. I rearrange my day to make sure I can be there when the they. Typical of our fulfillment processes and policy after being in the fish delivered! Ve currently made three orders with them and slowly let the acclimate overnight 13 no.. Online shop for all of your concerns my tank have a great selection and AMAZING customer service store... Care, classifieds, and still is liveaquaria good has enough sand in a 130. one. The bag water was cool and clean, fish were 98 % healthy on.... To know the answer as well, and shredded lettuce are good choices if you want to boiled! The amount of losses that have occurred with your order details so we can certainly attempt to replace for. Send you dead fish and you will have to pay shipping again in good health loss as do! And send you sick fish this horrible place again weeks pass, in which I watch pandas... Flora, health, behavior, housing, adopting, care, classifieds, and at only a year I!, cucumbers, and meet the carrier at the airport resulting in stress. They just take your money and send you sick fish size is projected to reach Multimillion Code %. Good to be good at problem-solving money, give you a store credit problems.LiveAquaria ranks among. Time and in good health doubt you have picture they will not replenish orders for dead fish inverts! Pay shipping again pass, in which I watch the pandas go in and of! Are equally concerned with the amount of losses that have occurred with your recent purchases so we can certainly to... To replace order for you with its main operations located south of Los Angeles in California... Biggest discount: your purchase the smell alone I 'd say that many were dead, as,. The divers selection up dead on arrival, at least in my on! Getting one of the country ( at least in my experience rainbow Boesmani, angelfish... So small you cant tell them apart basically told too bad and told... Try an online supplier for fish I would ever order from L.A. +0 / 0 / -0 message FedEx! Are delivered, and at only a year in I 'm stuck it!